WHAT KIND OF INFORMATION DO WE COLLECT FROM YOU?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

 

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. Additionally, when you are visiting the Site you may be prompted or asked to share your email address and/or phone number as a completely voluntary act. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR INFORMATION?

We use the information, including personal information, alone or in combination with other information that we may collect about you, including information from third parties, for the following purposes that are necessary for the performance of the contract between us to provide you with the products or services you requested or that we consider in our legitimate interests:

  • To allow you to create an account, to fulfill your orders, or otherwise provide our Services to you.

  • To communicate with you (including via email), such as to respond to your requests/inquiries and for other customer service purposes.

  • To manage your participation in our loyalty program and provide you with the benefits of the loyalty program.

  • To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, to maintain, support, and improve our Site and Services, to respond to user preferences, and for research and analytical purposes.

Based on your voluntary consent:

  • To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services.

  • Where permitted, for marketing and promotional purposes. For example, in accordance with applicable law and with your consent, we will use your email address to send you news and newsletters, special offers, and promotions, and to contact you about products or information (offered by us or in conjunction with third parties) we think may interest you. We also may use your information to assist us in advertising our Services on third party platforms, including websites and through social media. You have the right to withdraw your consent at any time.

To comply with our legal obligations:

  • To Protect Us and Others. We release information about you when we believe release is appropriate to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena; to enforce or apply our Terms of Use, this Policy, and other agreements; to protect our rights, safety, or property, our users, and others; as evidence in litigation in which we are involved; when appropriate to investigate, prevent, or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the safety of any person. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

DO WE SHARE YOUR INFORMATION?

We share your Personal Information with select third parties to help us use your Personal Information, as described above. For example, we use Editor X to power our online store – you can read more about how Editor X uses your Personal Information here: https://www.editorx.com/info/privacy.

 

We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

YOUR RIGHTS

We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

The Site is not intended for individuals under the age of 16.

Thank you for visiting our website, www.tsuga.us. At Tsuga Canopies LLC ("Tsuga", "we", "us"), we recognize the importance of protecting the privacy of the personal information you provide to us. We have developed this Privacy Policy so you can make educated and informed decisions about the personal information that you entrust to us by engaging our services on the websites, social media, email exchanges, and other online services, and understand how we collect, use, disclose, and otherwise manage this information.

CONTACT US

If you have any questions or concerns about your privacy, please contact us at info@tsuga.us, or send us a message through our chat on the bottom right corner of your screen.

Tsuga

699 George Wilson Rd

Boone, NC, 28607

Image by Sean Foster

Privacy Policy